Shared experiences
Shared tours and activities may carry stricter cutoffs because third-party capacity and pickup routing are arranged in advance.
Legal
Cancellation and refund policy
Cancellation handling depends on the service type, partner terms, and how close the request is to the service date.
Private services
Private tours and transfers are quoted case by case, and cancellation terms are confirmed together with the final itinerary and payment scope.
Refund timing
When a refund is approved, processing time depends on the original payment method and banking timelines.